Terms of Use 

Website connect.volkswagen.com

1. Content and availability 

These websites are provided by Volkswagen AG, Berliner Ring 2, 38440 Wolfsburg, entered in the Register of Companies of the District Court of Braunschweig under No. HRB 100484 (Volkswagen AG) and/or partners of Volkswagen AG named in the site notice and/or provider identification of a delimited area (e.g. sub-pages) of the websites.

All of the content of the Volkswagen AG website has been carefully checked. Volkswagen AG strives to ensure that the content of the Volkswagen AG websites is current and accurate. However, the company cannot guarantee that its website is complete, correct, up to date and constantly available.

Volkswagen AG shall accept no liability for the content or availability of third-party websites that may be accessed via external links. Volkswagen AG also accepts no responsibility for the content and availability of delimited area (e.g. sub-pages) of the websites that are provided by partners of Volkswagen AG. Volkswagen AG expressly dissociates itself from all content which may infringe on criminal or liability-related laws or which could be considered contrary to accepted standards of public decency.

2. Rights to the content of the websites under intellectual property law

All rights of Volkswagen AG and of third parties under intellectual property law, including the laws of copyright, names, and trademarks, must be respected when using the websites of Volkswagen AG. The protection of such laws extends without limitation to the images, music, and trademarks used by Volkswagen AG. No granting of any license or other right of use shall be inferred from the accessibility of the websites of Volkswagen AG. 

3. Improper use of the websites

Any improper use of the Volkswagen AG website is prohibited; this includes, in particular, bypassing any safety and security precautions. In addition, it is not permitted to use any system or run any application that could or might damage the Volkswagen AG systems or cause them to malfunction, in particular by making any changes to the physical or logical architecture of the servers and networks of Volkswagen AG or any other networks. Commercial, systematic use of the websites of Volkswagen AG is prohibited without the consent of Volkswagen AG. 

4. Services

From the website, you can access further content and services from Volkswagen AG or partners of Volkswagen AG (“services”). Please note any applicable Terms of Use for these services.

5. Volkswagen ID

The Volkswagen ID is the central access point for many digital products and services offered by Volkswagen AG and its partners. You may only obtain access to some services if you log in with your Volkswagen ID. 

If you already have a Volkswagen ID, you can use this to log into the services. If you do not wish to use your existing Volkswagen ID to log into this service or you do not yet have a Volkswagen ID, you can create a Volkswagen ID at https://vwid.vwgroup.io or register for the first time. Please respect the Terms of Use governing the Volkswagen ID. 

6. No liability for advice or recommendations

Insofar as advice or recommendations are given on the websites of Volkswagen AG, Volkswagen AG shall – irrespective of any responsibility arising from a contractual relationship, tort, or another legal provision – not be obliged to compensate for any damages suffered as a result of following the advice or recommendation.

7. Dispute resolution

7.1 The provisions set forth in this section “dispute resolution” on consumer arbitration and online dispute resolution only apply to consumers residing in the European Union and does not affect the statutory dispute resolution regulations that may exist in countries outside the European Union.

7.2 Volkswagen AG is neither willing nor required to take part in a dispute resolution procedure before a consumer arbitration board.

7.3 The European Commission provides a platform for out-of-court online dispute resolution, which can be accessed at www.ec.europa.eu/consumers/odrOpens an external link. On this platform, consumers will find a list of consumer dispute resolution bodies that can assist in the out-of-court settlement of disputes.

Wolfsburg, September 2020